Refund and Returns Policy
Refund Policy for Golden Broasted Chicken
At Golden Broasted Chicken, we strive to provide our customers with excellent service and high-quality food. We understand that there may be occasions where you may request a refund. This Refund Policy outlines the circumstances under which we may issue refunds and the process for requesting a refund.
- Eligibility for Refunds
1.1. Quality Issues: If you receive an order that does not meet our quality standards or if there is an issue with the taste, preparation, or overall quality of the food, we are committed to resolving the matter. Please contact our customer service within a reasonable timeframe to report the issue and discuss a resolution.
1.2. Order Errors: In the event that we make an error with your order, such as delivering the wrong items or missing items, please notify us immediately. We will work to rectify the mistake and may issue a refund if necessary.
1.3. Delivery Issues: If your order is not delivered within the specified time frame or if it arrives in an unsatisfactory condition due to mishandling during the delivery process, please let us know. We will investigate the matter and may provide a refund or offer a suitable resolution.
- Refund Request Process
2.1. Contact Customer Service: To request a refund, please contact our customer service team as soon as possible. You can reach us through the contact information provided below.
2.2. Provide Order Details: When contacting us, please provide the necessary details, including your order number, date and time of the order, and a clear description of the issue or reason for the refund request.
2.3. Resolution Process: Our customer service team will review your request and work with you to find an appropriate resolution. This may include issuing a refund, providing store credit, or arranging for a replacement order.
- Refund Methods
3.1. Original Payment Method: If a refund is approved, we will generally refund the amount to the original payment method used for the order. Please note that the refund processing time may vary depending on your financial institution.
3.2. Store Credit: In some cases, we may offer store credit instead of a monetary refund. Store credit can be used for future orders at our restaurant.
- Exceptions
4.1. Change of Mind: Refunds will not be provided for simply changing your mind about an order or if you decide you no longer want the food after it has been delivered or picked up.
4.2. Inaccurate Information: It is your responsibility to provide accurate delivery details and contact information when placing an order. We are not responsible for refunds or additional costs incurred due to inaccurate or incomplete information provided by you.
- Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer service team:
Golden Broasted Chicken Address: 2124C 22 St W, Saskatoon, SK S7M 0V3
Email: info@goldenbroastedchicken.ca
Phone: +13069520089
Please note that this Refund Policy is subject to change without prior notice. Any updates or modifications to the policy will be reflected on our website.
